FAQs
PLEASE READ OUR FAQ BEFORE SENDING US A MESSAGE.
1. Q: What payment methods do you accept?
A: We accept PayPal. When selecting PayPal as a payment option at checkout, you will be directed to the PayPal site to ‘Log in’ and review the amount shown before clicking ‘Pay Now. Once this transaction is complete, you will then return to lovecrossroads.
2. Q: What countries do you ship to?
A: We ship worldwide!
3. Q: I cannot find my country on the shipping list.
A: We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer.
B: Please contact our customer support team for further information.
4. Q: How much does shipping cost?
ESTIMATED TIME OF ARRIVAL (Production + Shipping time)
|
Type Of Shipping |
Production Time |
Shipping Time |
Shipping Fee |
|
Standard Shipping |
5 - 7 days |
7 - 15 days |
4.99 USD |
|
Fast Shipping (Cannot be delivered to a PO Box) |
5 - 7 days |
5 - 7 days |
25 USD |
5. Q: What places are you not able to ship to?
A: We ship worldwide but full tracking is only provided for these countries: Canada, Great Britain, Germany, France, Japan, Italy, Spain, Australia, New Zealand, Brazil, Hong Kong, Singapore, Austria, Belgium, Denmark, Finland, Netherlands, Norway, Poland, Sweden, Switzerland, Greece, Ireland, Israel, Portugal, Croatia, Estonia, Gibraltar, Hungary, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Any countries that are not listed above, tracking stops once the package is handed over to the international carrier. For these countries we do not receive additional tracking updates, therefore we are not liable once they have been given to the international carrier.
6. Q: We do not ship to the following:
A: Cuba, Falkland Islands, Iran, North Korea, Somalia, Sudan, and the Republic of the Union of Myanmar.
IMPORTANT: Kanji, Foreign Characters, Accents, and other special characters cannot be used for shipping addresses.
7. Q: Once I order something – what happens next?
A: On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (1-8 days for domestic and 1-4 weeks for international).
8. Q: What if the customer picked the wrong size or color, can I change it?
A: Our production facility is automated for processing orders as fast as possible so your customer gets the order ASAP. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production.
Once an order has entered production, it is going to be decorated and we are no longer able to edit the order. Please utilize the size charts and have a detailed explanation available to your customers.
9. Q: What is your replacement/return policy?
A: Please help us read carefully the Return & Refund Policy
10. Q: I did not receive an order email confirmation. What should I do?
A: Please re-check your email, including your SPAM/JUNK box for any missing order notifications. If difficult, please contact us via email: support@lovecrossroads.com.
11. Q: I have an incorrect item in my order, what should I do?
A: Please contact us via email: support@lovecrossroads.com.
12. Q: Can I amend/ cancel my order with you after I have placed it?
A: You have up to 24 hours to amend/cancel your order from the time your order is completed through email. Once the 24-hour period has passed, it's too late for you or our Customer Care team to amend your order. Please contact our Customer Care team as soon as possible via email: support@lovecrossroads.com.